Corporate FAQ

WELCOME TO REFINE TECHNOLOGIES

Here Is The Most Frequently Asked Questions.

During our 15 years of experience in providing offender tracking products and services, we have received many questions. Choose a category label below to view some of the most common customer questions and answers about our monitoring technology and products. For specific questions or concerns about your equipment or your case, please contact REFINE Technologies.

AMClient APP supports both iOS and Android smartphones. The app can be downloaded from the Apple App Store or Google Play Store. It requires a minimum of iOS 12 or Android 8.0 to function properly.

Please contact REFINE Technologies directly through our website contact form, email at sales@ankle-monitor.com, or call us during business hours. Our expert support team is ready to assist with any questions about our electronic monitoring products and services.

Yes. All CO-EYE ankle monitoring devices are rated IP68 waterproof, which means they can withstand being submerged in water. Offenders can shower, bathe, and even swim while wearing the device without any risk of damage.

Yes. CO-EYE ankle monitors are designed to be lightweight and comfortable for long-term wear. The CO-EYE ONE weighs only 108g and is designed to allow normal daily activities including exercise. The strap is flexible and available in multiple sizes (S/M/L/XL) for a secure but comfortable fit.

REFINE Technologies has over 15 years of experience in electronic monitoring with 200,000+ devices deployed in 30+ countries. Our products hold European NB CE certifications (RED/EMC/SAR/LVD), RoHS/REACH/WEEE compliance, IEC62133/62321/UN38.3 battery safety, and CyberSecurity EN 18031 certification.

CO-EYE ankle monitors feature an innovative 3-second snap-on installation design. No special tools are required. Simply select the appropriate strap size (S/M/L/XL), wrap it around the ankle, and snap the device into place. The entire process takes less than 3 seconds.

Removal is equally fast using the authorized removal tool. The device can be removed in seconds. All removal attempts are logged and any unauthorized tampering triggers immediate alerts to the monitoring center through multiple anti-tamper detection mechanisms.

CO-EYE ankle monitors are designed for reuse. After removal, the device can be cleaned, recharged, and paired with a new strap for the next participant. The monitoring software handles re-assignment and re-configuration seamlessly.

The Public Health Safety User Guide covers the use of CO-EYE monitoring technology for quarantine enforcement, pandemic response, and public health safety applications. Contact REFINE Technologies for the complete guide documentation.